Thursday 09 May 2013
The Award was given by Irish bus tour operator, CIE Tours International, who recognised the quality of the UK’s hotels and visitor attractions in its inaugural UK Awards of Excellence.
Tintern Abbey is one of the 128 monuments cared for by Cadw, the Welsh Government’s historic environment service.
The award ceremony was held in Glasgow’s Crowne Plaza Hotel last month, and merit awards were given to 21 visitor attractions across the UK. Merit awards are awarded to suppliers who achieve an overall customer satisfaction of 90 per cent or over, based on customer feedback.
Although CIE Tours has held an annual award ceremony in Ireland for the last 23 years, this was the first event of its kind in the UK and reflects the operator’s expansion beyond Ireland. In the UK, the company is working with 185 suppliers in total, 55 of which are hotels and 130 are visitor attractions.
Mr Brian Stack, Managing Director of CIE Tours International, said: 'Since 1932, CIE Tours has brought in excess of three million visitors to Ireland. Over the last few years we have been extending our offer throughout the UK which offers many attractive destinations for our customers, many of whom are from North America.
Our customers, quite rightly, have very high standards and high expectations for their visit to the UK and these awards recognise those suppliers who deliver on and in many cases exceed those expectations.'
Commenting on winning the award, Pascal Bidois, Head Custodian at Tintern Abbey added: 'We’re delighted to be presented with this prestigious award, voted for by CIE Tours International customers.
Providing excellent customer services is one of our main aims at all Cadw sites and we’re extremely pleased that visitors to Tintern Abbey have enjoyed their day out, and are happy with the service we provide.
We hope this will encourage more visitors to come and discover the stories behind this spectacular monument, to learn more about Welsh history and heritage.'