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Booking FAQs

How will the booking system work?

Both Cadw members and general visitors will need to book time-allotted tickets to visit any of our staffed heritage sites, at least 24 hours before their desired visiting date, with no current option to buy tickets on the day (whether onsite or online). Without a pre-booked ticket entry will not be permitted to ensure we can maintain a safe and socially distanced environment for everyone.

 

  • General visitors will need to purchase individual tickets online in advance of their visit. This includes all children under the age of five, with free tickets available to reserve for them.

 

  • Cadw members will need to reserve a free, time-allotted ticket in advance of their visit. Cadw members must remember to bring their membership card with them as proof of identity. For more information on member bookings, please skip to the member FAQ section

 

  • Cadw Monument Pass holders will need to reserve a free ticket in advance of their visit to their local heritage site. To gain entry, Monument Pass holders must also remember to bring their pass with them as proof of identity.

 

  • For all other customers who normally receive free entry to Cadw monuments, such as Historic Scotland and English Heritage members, CSCC members and other corporate members, please liaise directly with your membership organisation for further information on how/ if you are eligible to  reserve a free ticket online.

 

Kindly note, tickets will be site specific and will only allow entry to the monument selected at point of purchase / reservation. Tickets will also only grant you site entry for the slot booked at time of purchase / reservation. It is paramount that all of our visitors and members purchase / reserve tickets in advance to avoid disappointment.

 

How long will my time-allotted ticket allow me to stay on site?

This may vary across monuments, dependent on site size and formation. However, most sites will likely offer the choice of a morning or afternoon visit.

This information will be clearly visible on the booking system before you purchase / reserve a ticket for any of our sites, as well as on the ticket itself.

 

Will I have to print out my tickets or can I show them on my phone?

To maintain social distancing, we are encouraging visitors to show their tickets on their phones and at some sites, you may also be asked to share your name and booking number.

Cadw members must show their membership card alongside their ticket reservation in order to gain entry. The same applies to all other concessionary tickets.

 

When will the booking system be available?

We hope to allow our members and visitors to start booking tickets for our staffed sites from 04 August.

Once the ticketing system is live, our members and non-member subscribers will be informed via e-newsletter and we will also share the ticketing link on our website and social media channels.

Please note, tickets will only be available to reserve / purchase for sites that have reopened at the time of booking. You will not be able to reserve/ purchase an advanced ticket for a site that is due to reopen later in the year.

 

I (or a family member / friend) do not have access to the internet. Is it possible to reserve / purchase tickets via telephone?

Yes, if you are unable to reserve / book a ticket online, please call our team on: 03000 252 239

Unfortunately we are having technical issues with our bookings enquiry line. Until this is resolved please contact us via cadw@gov.wales or through our social media channels.