Cadw Member FAQs
How will booking work for Cadw members?
As with general visitors, Cadw members will need to reserve a time-allotted ticket in advance of their visit. Simply reserve your free ticket online and present it when you arrive onsite, alongside your membership card.
To make the process as easy as possible for members, we are withholding a percentage of tickets at each staffed monument for members to reserve. However, please note that Cadw members will only be able to secure access for the number of people that are included as part of their membership package. For example, individual members can book one ticket, joint members can book two tickets and family members can book five tickets.
Please remember that to gain entry, the membership cards of each member present will need to be produced, alongside the ticket or booking reference.
We have a family membership with more than 3 children, but the ticketing system will only let me reserve a total of 5 tickets. How can I reserve tickets for my other children so that we can also visit together?
Our new ticketing system will only allow a maximum of five tickets to be purchased or reserved in any one transaction. If you have more than 3 children on your family membership, you will be required to complete a second, separate transaction to reserve the total number of extra free child tickets that you require.
For example, transaction one will enable you to reserve a family membership free ticket for five people, and transaction two will enable you to reserve ‘X’ number of extra free child tickets so that you can all visit together as one group.
I’m a Cadw member, why do I have to book?
In order to adhere to the social distancing and safety guidelines put in place by the Welsh Government, we need to restrict the number of people who enter our sites each day.
To allow us to do this, general visitors and members alike will need to let us know, no less than 24 hours in advance, about their plans to visit. This will be managed via our online booking system, with no charge for member tickets.
Please remember to bring your booking confirmation and individual membership cards with you on the day as you’ll need both to access each site. Thank you so much for your support and we look forward to seeing you soon.
I am an English Heritage/ Historic Scotland member. Do I need to pre-book to visit your sites?
Yes. As an English Heritage / Historic Scotland member, you will need to reserve a time-allotted ticket for the specific site you would like to visit.
Once our sites reopen, we anticipate high volumes of bookings. Therefore, we recommend booking in advance to avoid disappointment.