*** Upcoming site closures ****

During the week commencing 27 September, the following sites in the south-east area will be closed while we roll out our system upgrade. We’re sorry for any inconvenience this may cause.  

Chepstow Castle – Closed Monday 27, Tuesday 28 and the morning of Wednesday 29 September

Raglan Castle – Closed Monday 27, Tuesday 28 and the morning of Wednesday 29 September

Blaenavon Ironworks – Closed Thursday 30 September, Friday 1 October and the morning of Saturday 2 October

From Monday 20 September 2021 it will not be possible to book general admission tickets online for Cadw’s staffed sites, with all ticket allocations available onsite only on the day of your visit.

However, tickets for Castell Coch will still be available online due to the size and layout of the site.

Furthermore, we will be operating a series of rolling site closures while we upgrade our systems in order to improve the visitor experience. Each of our sites will be closed in succession for between one and three days during this period.

We will be announcing details of when online tickets will be available again in October.

Please read our FAQs below for more information:

Why is the site I want to visit closed for a number of days after 20 September?

In order to improve the customer experience at our sites, we are upgrading our business management systems across all of our staffed sites. This upgrade will result in a more streamlined admissions process, better retail experience and provide a better, more bespoke service for our members.

In order to carry out the upgrade we need to close each of our staffed sites for between one and three days, after 20 September 2021.

Why can’t I book tickets online for visits from 20 September?

During this period there will be a series of rolling site closures while we upgrade our systems. Each of our sites will be closed in succession for between one and three days during this period, however we may need to extend the period of closure at short notice. Tickets for Castell Coch will still be available online due to the size and layout of the site.

If the closure period is extended for any of our sites, we will publish information on our social media channels and our website. Please check these channels ahead of your visit if you wish to visit during this period, especially if you plan to visit on the first day after the planned closure.

We are not offering online tickets during this period as we cannot guarantee that every site will re-open as per the schedule above.

I’m a Sky VIP ballot winner, how does this affect me?

Between 20 September and 15 October 2021, ballot winners will only be able to redeem their tickets over the weekend (25/26 September, 2/3 October, and 9/10 October). Book online tickets for weekends only. Please note that your ticket cannot be redeemed onsite.

When will online tickets for visits resume?

We will be announcing details of when online tickets will be available again in October.

How do I contact you for more information?

Please call 03000 252239

Or email cadw@pti.cymru