Our re-opening guidance
As our heritage sites begin to re-open, our main priority is the safety of our employees, visitors and the wider communities of Wales.
So, you’ll notice some changes on your next visit.
Before visiting our re-opened staffed heritage sites, please read our Staying safe at Cadw sites across Wales guide to help you prepare and enjoy your visit.
Planning your visit
You must pre-book your timed entry tickets before your visit and please remember:
- purchased tickets cannot be refunded — please check you’re able to attend on the date you have booked
- book a ticket for every member of your party for the same time slot
- bring your face mask, to be worn in all indoor areas.
Timed entry tickets can be reserved by general visitors and members on our online booking page. Tickets are released every Monday for the following week; for example, on Monday 5 April, tickets will be released for w/c 12 April.
Please select the site you wish to visit, the date and time to receive your e-ticket(s) for your reservation.
Our re-opening plans
Our unstaffed heritage sites are re-opening gradually with new safety measures in place, these sites are free to visit with no pre-booking required; please check our Find a Place to Visit Page for our latest updates.
Thirteen of our staffed heritage sites have re-opened including: Beaumaris, Chepstow, Conwy, Criccieth, Denbigh, Harlech, Kidwelly, Laugharne, Raglan, Rhuddlan castles, Blaenavon Ironworks, Tintern Abbey and Tretower Court and Castle.
Caerphilly Castle will re-open from Monday 26 April with tickets available to purchase for general visitors and reserve for members from Monday 19 April.
However access at all re-opened sites will be restricted to the open and outdoor areas only.
If you have questions about your visit please check our helpful FAQs at the top of this page or call our customer services team on: 03000 225979 or email us at: cadw@pti.cymru
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