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General Queries

Cadw
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Tel: 03000 252239

Email: cadw@tfw.wales

Rydym yn croesawu galwadau’n Gymraeg / We welcome calls in Welsh.

 

Cadw Sites – Specific Enquiries

Please check our Find a Place to Visit page for contact details of our historic sites.

 

Cadw Grants 

Email: CADWGrantsMailbox@gov.wales

 

Cadw Membership

Golley Slater
Wharton Place
13 Wharton Street
Cardiff
CF10 1GS

Tel: 02920786022

Email: cadwmemberships@golleyslater.co.uk

 

Cadw Events

Email: CadwPublicProgrammes@gov.wales

 

Education 

Email: CADW.Education@gov.wales

Schools and home educators — please see education visits

 

Online Ticketing Queries

Tel: 03000 252239

Email: cadw@tfw.wales

 

Weddings and Wedding Photography

Tel: 03000 257182

Email: cadwcommercial@gov.wales

 

Filming and Drone Filming

Tel: 03000 257182

Email: cadwcommercial@gov.wales

 

Recruitment and HR

Email: Cadw.HR@gov.wales

 

Scheduled Monuments – inquiries, consents and heritage crime

Tel: 0300 0256000

Email: scheduledmonuments@gov.wales

 

Planning Applications, Cases and Consultation

Tel: 0300 0256000

Email: cadwplanning@gov.wales

 

Legislation and Policy

Email: historicenvironmentleg@gov.wales

 

Listed Buildings – inquiries & consents

Tel: 0300 0256000

Email: listedbuildings@gov.wales

 

Media

The Welsh Government Press Office operate a 24/7 media service.

Journalists can contact the press office on 0300 025 8099

Unhappy with us? Here’s how to make a complaint

Cadw is committed to providing an excellent service. We value your views and aim to make continuous improvements to our services based on the information and feedback we receive. We welcome both positive and negative feedback and recognise that justified complaints give us the opportunity to learn from what happened, to put things right and to improve our services where we can.

We always appreciate feedback and are constantly looking for ways to improve our services. We are committed to dealing with and resolving complaints as quickly and as effectively as possible in a manner that is fair, open and transparent.

We believe you should be listened to, heard, understood and respected. We also believe that our staff should be treated in the same way. Please be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence either verbally or in writing. In instances where our staff encounter such behaviour, we reserve the right to review the way we communicate with you in dealing with your complaint.

Find out more about what we consider to be unacceptable customer behaviour and how we will respond.

We will not reinvestigate repeated complaints about the same issue where we are satisfied that we have responded appropriately and have done all we can to resolve matters. Where we request any further information to progress your complaint and we do not receive this within a reasonable timescale, we may close your complaint and take no further action.

If you’re not happy with the standard of service you have received, you can make a complaint under the Welsh Government complaints process

Get in touch online

Complete our online complaint form

email: complaints@gov.wales 

phone: 03000 251378

Get in touch by post 

Complaints Advice Team
Welsh Government
Cathays Park
Cardiff
CF10 3NQ