Skip to main content


Accessibility statement for Cadw, Welsh Government.

We have made every effort to ensure this site is accessible to all. We have aimed to make this site adhere to the WCAG 2.0 AA guidelines.

This site is also built using the latest CSS properties and HTML5 semantic mark-up available in modern web browsers to optimise accessibility.

This website is run by Cadw. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website’s accessibility

We know some parts of this website aren’t fully accessible:

  • the website does not allow users to change colours, contrast levels and fonts
  • the text won’t reflow in a single column when you change the size of the browser window
  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:
  • telephone: 0300 0256000
  • address: Welsh Government, Plas Carew, Unit 5/7 Cefn Coed, Parc Nantgarw. Cardiff CF15 7QQ

We’ll consider your request and get back to you in 15 days.

If you can’t view the map on our ‘find a place to visit page, call us on 0300 0256000 or email us for directions.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us by:

  • email:
  • telephone: 0300 0256000
  • address: Welsh Government, Plas Carew, Unit 5/7 Cefn Coed, Parc Nantgarw. Cardiff CF15 7QQ

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our visitor centres have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Use our find a place to visit map to visit us at a site near to you.

How to contact us:

  • email:
  • telephone: 0300 0256000
  • address: Welsh Government, Plas Carew, Unit 5/7 Cefn Coed, Parc Nantgarw. Cardiff CF15 7QQ.

Technical information about this website’s accessibility

Cadw is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

Issues with text

  • incorrectly used headings
  • excessively long alt tags  / missing alt text
  • link text missing
  • tables that require H1 titles
  • duplication of link text.

We plan to fix the text issues by September 2020. When we publish new content we’ll make sure link text; tables; alt tags and headers all meet accessibility standards.

Issues with PDFs and other documents

Many of our older PDF documents don’t meet accessibility standards; for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDF documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with interactive elements and transactions

Some of our interactive forms are difficult to navigate using a keyboard.

Our forms are built and hosted through third party software (Wufoo) and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We plan to resolve these issues when the current form system is replaced by an internal Welsh Government form submission service due by September 2020.

How we tested this website

This website was last tested on 21 August 2019. The test was carried out by S8080:

Address: Technium 1, Kings Road, Swansea SA1 8PH.

We used Total Validator Scan; latest version (currently 14.0.0) to run an automated scan for all WGAG2 AA errors.

We tested:

You can request information regarding our full validity test report by contacting us:

  • email:
  • telephone: 0300 0256000
  • address: Welsh Government, Plas Carew, Unit 5/7 Cefn Coed, Parc Nantgarw. Cardiff CF15 7QQ.

What we are doing to improve accessibility

Our planned improvements to the issues highlighted in this statement will be addressed by September 2020.

This statement was prepared on 16 September 2019. It was last updated on 20 September 2019.